Shipping Damage Policy
All responsibility and title is passed on to you, the customer, once your order is handed to the carrier. We recommend that you inspect your shipment immediately upon arrival and note ANY damages to your shipment, including damage to the shipping box. If there is ANY damage to your shipment, you must note this upon delivery when you sign for your package(s). Call a representative at scooterpartshouse.com if you need help with the process of filing a claim with the carrier.
Notice: Returns must be made within 15 days of receiving your order. Returns must be returned to us within 7 days after receiving a Return Merchandise Authorizationn. If you wish to exchange an order simply return it for a refund and place a new order on our website and. See our return policy below.
1. Contact us to obtain a Return Merchandise Authorization from our Customer Service Department(we will send it to you by email). Any orders returned without an RMA number will not be accepted.
2. Print the Return Merchandise Authorization and put it in the returns package, then sent it to us.
3. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.
4. In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
5. Merchandise must be returned in new re-sellable condition with the original packaging including but not limited to manuals, tags, serial numbers, UPC code, etc.
6. Clearance and closeout items will not be eligible for return
7. All returns are subject to a 25% restocking fee
Order Cancellation Policy
Most of our orders are processed within the first business day your order is received through an automated computer system. For this reason all cancellations/changes are subject to all our return policies including a 6% cancellation processing fee.
The security of your personal information is very important to scooterpartshouse.com and we do respect it. scooterpartshouse.com is the sole owner of the information collected on this site and we never sell, rent or share your personal information to any third parties under any circumstances. Across our business, around the world, we will only collect, store and use your personal information for defined purposes and to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. All information collected and kept will remain confidential.
Information we may request includes your name, e-mail address, phone number, shipping & billing address, credit card details, customer preference information as well as other similar personal information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order or credit card transaction, this contact information may be used to contact the buyer or to get approval from the merchant bank.
When you visit a particular page on the site, our servers log your Internet Protocol (IP) address and the address of a referring web site, if any. IP addresses are not linked to personally identifiable information. We collect this information to enhance the quality of your experience during your visit to this site and gather broad demographic information for aggregate use. We will not sell or rent this information to any third parties
We outsource our shipment and credit card processing to a third party shipping companies and a credit card processing company to bill buyers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
When you visit our site, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit this Site so we can enhance and customize your online shopping experience. You can choose to browse on our site without cookies, but without these identifier files you will not be able to complete a purchase or take advantage of certain features of this Site. These features include storing your shopping cart for later use and, in the future, providing a more personalized shopping experience.Our use of this technology does not mean that we automatically know any information about you. We have no desire or intent to infringe on your privacy while browsing our site.
We are committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. Your information is protected both online and off-line.
Product Ratings and Reviews
scooterpartshouse.com provides a product-rating feature that allows customers to rate the quality of the product. Our review system also allows customers to leave written comments to further elaborate their experiences with the product. All ratings and review comments are pre-screened by a moderator before posting to the site. The moderator may choose to disregard or eliminate comments that do not meet the guidelines. Guidelines include that all comments are truthful and non-offensive. Guidelines do not permit the posting of personal information or information for the purpose of personal gain. All posted rating information and review comments are viewable to all customers browsing our site.
Periodically, we may send you newsletter about our various products and services, or other products and services we feel may be of interest to you. Only scooterpartshouse.Com will send you these direct mailings.If you do not want to be included on our newsletter mailing list, simply un-check any communications subscription at the time of completing your online order. All communications are sent via email and come with remove link feature should you decide to cancel the subscription.